Legal

Privacy Policy

Last updated: June 2026

PRIVACY POLICY

1. Introduction

House And Land Packages Pty Ltd (ABN 92 631 641 408) ("HALP", "we", "us", or "our") operates multiple property and business directory platforms including:

www.halp.com.au
www.boutiquedevelopments.com.au
Associated websites within our network

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). "Personal Information" has the meaning given in the Privacy Act, being in sum - Information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not, and whether recorded in material form or not.

This Privacy Policy explains how we collect, use, store, disclose, and manage your personal information we collect either from you when you use our websites, services, and platforms or otherwise interact with us, or from third parties.

2. Information We Collect and How we Collect it

2.1 Personal Information

We may collect the following types of personal information:

Contact Information:

Name
Email address
Phone number (mobile and/or landline)
Mailing address
Suburb, state, and postcode

Property-Related Information:

Property search preferences
Property budget and finance capacity
Preferred locations and school zones
Property type preferences (house and land, off-the-plan, etc.)
Investment or owner-occupier status

Professional Information (for Business Listings):

Business name and trading name
ABN/ACN
Business address
Professional licenses and credentials
Professional Indemnity Insurance certificates and details
Trust Account details (where applicable for verification)
Business logo and marketing materials
Service areas and specializations

Mortgage and Finance Information:

Income details
Employment status
Deposit amount available
Current mortgage or rental commitments
Credit-related information (via third-party providers only)

Account Information:

Username and password (encrypted)
Account preferences and settings
Subscription and payment history
Saved searches and properties
Communication preferences

Inquiry and Communication Data:

Messages sent through our contact forms
Email correspondence
Phone call records (when you contact us)
Feedback and survey responses
Customer support interactions

2.2 Automatically Collected Information

When you visit our websites, we automatically collect technical information (IP address, device identifiers, browser type, operating system, device type, screen resolution), usage data (pages visited, time spent, search queries, click paths, referral sources), and general location data based on IP address (with precise location only if you grant permission on mobile devices).

2.3 Information from Third Parties

We may receive information about you from real estate agents, developers and builders you contact through our platform; mortgage brokers and financial service providers in our network; property data providers; credit reporting agencies (with your consent); social media platforms; marketing and analytics providers; and government databases (for school zone and demographic information).

2.4 Information You Choose to Provide

We may also collect information when you subscribe to our newsletters, register for an account, complete calculators, download guides, submit listings, participate in surveys, provide reviews or attend our events.

3. How We Use Your Information

We use your personal information to deliver our property search and business directory services; connect you with developers, builders and agents; facilitate mortgage broker connections; respond to inquiries; send alerts and updates matching your criteria; improve our platforms; and — only with your consent — send marketing communications.

We may also process information based on legitimate business interests including preventing fraud, enforcing our Terms of Service, complying with legal obligations and improving our business operations.

4. Information Sharing and Disclosure

We may share your personal information with property industry partners (developers, builders, real estate agents, project marketing and sales teams); financial services partners (mortgage brokers and lenders in our network); professional service providers (conveyancers, solicitors, valuers, removalists — upon request); technology and service providers (Amazon Web Services, Pipedrive, ActiveCampaign, Google Workspace, Google Drive, Stripe, Google Analytics, marketing automation and SMS providers); our related bodies corporate and affiliates; professional advisors; and government agencies or courts when legally required.

Property Listing Inquiries: When you submit an inquiry about a specific property listing through our platform, your inquiry goes directly to the listing agent, developer or builder. HALP does not store or process those property-specific inquiries — the property advertiser becomes the data controller, and you should review their privacy policy.

General Platform Inquiries: When you use our general inquiry forms (Contact Us, Join Us, Advertise With Us), your information is collected and stored by HALP in our CRM systems (Pipedrive, ActiveCampaign), with supporting documentation in Google Drive.

We do not sell your personal information to third parties.

5. Data Security and Storage

We implement appropriate technical and organizational security measures including SSL encryption for data in transit, encrypted storage, secure authentication and access controls, regular security assessments, restricted staff access, secure data centres (AWS) with physical security controls, and PCI-DSS compliant payment processing through Stripe. We never store complete credit card numbers.

Retention: account information is retained while your account is active plus 7 years after closure; inquiry and communication records for up to 7 years; transaction records for 7 years; marketing data until you unsubscribe; website analytics typically for 26 months.

Storage locations: primarily Amazon Web Services (AWS), with cloud CRM/marketing (Pipedrive, ActiveCampaign), document storage (Google Drive) and payment processing (Stripe).

6. Cookies and Tracking Technologies

We use essential, analytics, functional and marketing cookies. You can control cookies through your browser settings, our cookie consent banner, or third-party opt-out tools. Disabling certain cookies may limit website functionality.

7. Your Privacy Rights

You have the right to access and correct your personal information, opt out of marketing communications, request account deletion, and request a copy of your personal information in a portable format. Contact privacy@halp.com.au.

If you believe we have breached the Australian Privacy Principles, contact our Privacy Officer at privacy@halp.com.au — we will acknowledge within 7 days and respond within 30 days. If unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or 1300 363 992.

8. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children.

9. Third-Party Links and Services

Our websites may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. Third-party services we use include Amazon Web Services (hosting and backups), Google Analytics, Pipedrive (CRM), ActiveCampaign (email marketing), Google Drive (document storage), Stripe (payment processing) and social media platforms.

10. International Data Transfers

Some service providers may be located overseas or store data on international servers. When we transfer personal information outside Australia, we take reasonable steps to ensure appropriate protections. Countries where data may be transferred include the United States (AWS, Stripe, Google, Pipedrive, ActiveCampaign) and the European Union (data processing services and AWS regional servers).

11. Marketing and Direct Marketing

With your consent, we may send property listings and alerts, newsletters, information about new developments, home loan and finance updates, educational content and promotional offers. You can opt out at any time by clicking "unsubscribe" in any marketing email, updating your account preferences, replying "STOP" to SMS, or emailing unsubscribe@halp.com.au. We process opt-out requests within 5 business days.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes we will update the "Last Updated" date, notify registered users via email, display a prominent notice on our websites, and provide a reasonable period for review.

13. Contact Us

Privacy Officer — Email: privacy@halp.com.au — Phone: 1300 137 406 — Mail: 235 Glen Huntly Road, Elsternwick VIC 3185.

14. Frequently Asked Questions

This FAQ summarises key points of our Privacy Policy in plain language. The full policy above governs in case of any inconsistency.

Q1. What personal information does HALP collect?

Contact details, property search preferences, mortgage and finance information, business listing details, account information, and technical data such as IP address and browsing activity. See section 2 for the full list.

Q2. How does HALP use my information?

To deliver our property search, business directory and home loan connection services; respond to inquiries; improve our platforms; and — with your consent — send marketing communications. See section 3.

Q3. Does HALP sell my personal information?

No. We do not sell your personal information to third parties.

Q4. Who does HALP share my information with?

Property developers, builders and agents whose listings you inquire about; mortgage brokers and lenders; technology service providers; professional advisors; and government or regulatory bodies where legally required. See section 4.

Q5. Is my information stored in Australia?

Some information is stored in Australia; some service providers are based overseas (primarily United States and European Union). We take reasonable steps to ensure appropriate protections when data is transferred internationally.

Q6. How long is my information kept?

Account and transaction records: 7 years after closure. Marketing data: until you unsubscribe. Website analytics: typically 26 months.

Q7. How can I access, correct or delete my information?

Email privacy@halp.com.au. We will verify your identity and respond within 30 days.

Q8. How do I opt out of marketing?

Click "unsubscribe" in any marketing email, reply "STOP" to marketing SMS, update account preferences, or email unsubscribe@halp.com.au.

Q9. How do I make a privacy complaint?

Contact privacy@halp.com.au. If unsatisfied, contact the OAIC at www.oaic.gov.au or 1300 363 992.